Senior Collections Manager

• Location: Plano, Texas
• Type: Dallas:Fin/Acct/HR:Direct Hire
• Job #10865

Senior Collections Manager 10865

We are assisting our client searching for a Senior Collections Manager. The ideal candidate is confident, polished, persistent, and solutions oriented. They know how to think on their feet, ask the right questions, navigate complex client situations, and balance firmness with professionalism. This person will play a key role in improving AR performance, strengthening cash flow, developing and supporting collection strategy, and helping the firm maintain productive client relationships while driving accountability.

Key Responsibilities

• Manage aging receivables, collection priorities, and high-risk accounts.
• Communicate directly and professionally with clients regarding past-due balances, payment expectations, billing questions, and develop resolution options.
• Collaborate with attorneys, billing staff, finance leadership, and firm management on collection strategy and follow-up.
• Use judgment to prioritize collection activity based on balance size, payment history, client relationship, risk level, and business considerations.
• Recommend escalation of sensitive, delinquent, or complex accounts when appropriate.
• Identify barriers to payment and work with the appropriate internal teams to resolve billing, process, or client-service issues.
• Provide insight into collection trends, aging risks, payment patterns, and opportunities to improve cash flow.
• Support process improvements that reduce aged receivables and strengthen overall AR performance.

Qualifications

• Significant accounts receivable and collections experience in a law firm, professional services firm, or similar business-to-business environment.
• Demonstrated experience communicating with professional, executive-level, or business-owner clients regarding outstanding balances.
• Ability to manage high-dollar receivables with professionalism, discretion, persistence, and sound judgment.
• Strong understanding of AR aging, collection prioritization, follow-up practices, escalation recommendations, and cash flow impact.
• Excellent verbal and written communication skills, with the ability to be clear, diplomatic, and appropriately persistent.
• Strong business acumen, problem-solving skills, and the ability to work independently while keeping key stakeholders informed.
• Ability to work effectively with attorneys, partners, executives, senior leaders, billing staff, and finance team members.
• Strong organizational skills, attention to detail, and follow-through.
• Business degree or equivalent experience.

Preferred Experience

• Prior experience in a law firm or legal services environment.
• Familiarity with legal billing systems, matter-based billing, or professional services billing structures.
• Experience handling complex client payment situations or large-balance accounts.