Service Advisor
June 23, 2026HR Business Partner
Responsibilities:
- Build and leverage relationships at all levels in the organization, informing and assisting others while being viewed as a valued, trusted, and credible business partner
- Partner with field leaders to align workforce and people strategies with operational goals.
- Serve as a trusted advisor to frontline and mid-level leaders, providing guidance on team effectiveness, people issues, and culture.
- Translate HR strategy into field-relevant execution that improves performance, retention, and employee experience.
- Coach and advise managers in building and leading high-performing teams.
- Provide support on feedback delivery, performance conversations, and team conflict resolution.
- Facilitate just-in-time support aligned to operational issues reactively and operational needs proactively wherever possible.
- Proactively works to support our leaders with talent initiatives, leadership development programs and improving team member performance engagement.
- Gain knowledge of turnover trends within locations and partner with the Region/Area/Local Operations leadership to improve early-stage retention.
- Support consistent and impactful onboarding experiences; collaborate with local team on 30/60/90-day new hire check-ins and provide feedback to improve processes.
- Support and reinforce culture and recognition programs in the field.
- Employee Relations & Escalation
- Serve as a frontline resource for employee concerns, workplace issues, and coaching needs.
- Conduct low to moderate-risk employee relations investigations and escalate complex matters to Legal as needed. Partner with Legal on more complex investigation surrounding discipline and termination.
- Maintain fair, compliant, and consistent approaches to issue resolution.
- Maintain visibility including virtual physical presence across assigned region.(Site visits, occasional on-site event support).
- Be highly responsive to urgent field needs, especially around staffing, team changes, or employee concerns.
- Serve as an empathetic and trusted point of contact for both managers and employees.
- Get to know the data of the region/area/locations. Use HR metrics, exit data, turnover data, eNPS/NPS scoring, and engagement feedback to identify field opportunities and propose solutions.
- Monitor field trends to surface risks and recommend actions to HR leadership (e.g. hiring challenges, team structure concerns, problematic team strategies, turnover factors, benefits concerns, etc.)
- Partner with cross-functional teams to ensure seamless execution of talent, safety, and wellness initiatives.
- Support operations initiatives across assigned region.
EDUCATION AND QUALIFICATIONS
- Bachelor’s degree in human resources, Business, or related field or relevant related experience.
- 5+ years of progressive HR experience
- Experience supporting hourly operations, frontline management, and multi-site leadership
- Demonstrated ability to coach leaders and influence business outcomes
- Knowledge of employment laws, compliance standards, and HR best practices
- Familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.
- Experienced in providing guidance and counsel to executive leaders
- PHR/SPHR certification or advanced degree in Human Resources or relevant field is valuable