Controller
April 3, 2025Senior Accountant
April 6, 2025Job Summary:
This Dallas, TX-based role focuses on providing end-user support, IT infrastructure monitoring, and technical assistance.
Responsibilities:
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Provide hands-on technical support for hardware, software, and network-related issues.
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Troubleshoot and escalate network, server, and infrastructure performance problems as needed.
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Serve as Level 1 Helpdesk support for PCs, phones, and other IT hardware.
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Facilitate user training programs, including coordinating with external trainers for specialized topics.
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Assist in managing outsourced IT vendors and service providers.
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Respond to alerts and incidents, following established escalation protocols.
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Ensure timely resolution of service requests and incidents in accordance with business SLAs.
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Support end-users by providing technical assistance and training as needed.
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Enforce IT security best practices and compliance with company policies.
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Assist the CISO with security initiatives to ensure adherence to governance, industry regulations, and legal standards for audit readiness.
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Develop and maintain standard operating procedures and user documentation to enhance IT capabilities.
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Oversee IT asset management, including deployment, returns, replacements, and lifecycle tracking.
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Stay up to date with emerging IT tools, controls, and best practices to enhance business support.
Qualifications:
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Bachelor’s degree or equivalent relevant experience.
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Basic knowledge of IT infrastructure, system monitoring, and asset management.
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Strong troubleshooting, analytical, and problem-solving skills.
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Ability to interpret technical manuals and documentation.
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Capable of conducting research on system performance issues and IT products.
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Strong interpersonal and relationship-building skills.
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Excellent written and verbal communication in English.
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Self-motivated with strong time management skills.
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Ability to prioritize tasks and work effectively in high-pressure environments.
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Experience in collaborative, team-based settings.
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Strong customer service mindset with patience and active listening skills.
Preferred Skills:
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Experience with Helpdesk Services.
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Knowledge of SharePoint.
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Understanding of cybersecurity fundamentals.
Travel Requirements:
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Up to 15% domestic travel to company locations.