SR. Financial Analyst
February 21, 2025Controller
February 27, 2025Our client is seeking a Program Manager with expertise in Third-Party Administration (TPA), vehicle service contracts, ancillary F&I products, dealer loyalty programs and/or limited warranties.
*** Automotive industry experience required***
Responsibilities:
- Program Leadership & Vision Execution:
- Develop and execute a clear vision for program delivery in alignment with organizational objectives and client needs.
- Serve as the primary point of contact for clients, building trust and fostering long-term relationships.
- Work across large accounts to ensure consistent value delivery and operational excellence.
- Stakeholder Management:
- Act as a liaison between internal teams and external clients, ensuring alignment and seamless communication.
- Collaborate with cross-functional teams, including legal, risk, IT, accounting, account services and claims.
- Program Expansion & Revenue Growth:
- Identify opportunities to expand existing programs, driving additional value and revenue for the organization and the client.
- Analyze program performance metrics and recommend strategies to optimize efficiency, profitability, and customer satisfaction.
- Stay informed about industry trends, competitive offerings, and innovations in TPA, automobile parts, and service industries.
- Warranty Program Oversight:
- Manage program lifecycles, ensuring compliance with contractual obligations and industry standards.
- Review claims administration, auditing processes, and service quality for warranty-related activities.
- Leadership & Team Development:
- Lead and inspire internal teams, promoting a culture of accountability, collaboration, and continuous improvement.
- Mentor team members to develop skills and capabilities, ensuring program success and future scalability.
Qualifications:
- Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
- Experience working with large accounts and enterprise-level clients.
- Proven experience in program management within TPA, vehicle service contracts, ancillary F&I products, dealer loyalty programs, and/or limited warranties
- Demonstrated ability to handle multiple programs or projects at one time and execute large-scale programs with a strong focus on delivering value to clients.Exceptional leadership and organizational skills with a track record of managing cross-functional teams and driving results. Strong communication and relationship management skills, with the ability to influence and collaborate with internal and external stakeholders at all levels.
- Strategic mindset with a focus on program growth and revenue generation.
- Analytical capabilities to assess program performance and make data-driven decisions.
- Experience with program management best practices and associated tools, including but not limited to:
- Program planning – scope, schedule, budget, and resource planning and tracking
- Risk management – identifying and documenting program issues and risks, assessing risk severity, and developing and tracking risk mitigation plans
- Financial management – creating and managing program budgets, estimating and forecasting program costs and revenue, and tracking and reporting program expenses, revenue, profit, and cash flow
- Change management – managing changes to program or product requirements, ensuring new processes, features, systems, or technologies are smoothly implemented and adopted by all stakeholders involved
- Reporting – tracking, reporting, and driving continuous improvement of program key performance indicators