D365 Senior Support Manager

• Location: Dallas, Texas
• Type: Dallas:IT:Direct Hire
• Job #10200

Job Summary:
Our client is seeking a Systems Support Senior Manager based in Dallas to lead the maintenance and continuous improvement of configuration, integration, utilization, and reporting related to Microsoft Dynamics 365 (D365).

This is a hands-on leadership role that blends project management expertise, operational finance acumen, and systems knowledge to drive scalable and sustainable enhancements across the organization. The successful candidate will collaborate cross-functionally with Accounting, FP&A, Procurement, IT, and Operations teams to ensure finance system requirements are aligned with business objectives, process efficiencies are achieved, and system capabilities are maximized.

Key Responsibilities:

• Module Support:
  • Serve as a subject matter expert for D365 financial modules—overseeing configurations, ensuring system functionality, and resolving issues efficiently.
• Process Optimization:
  • Identify opportunities to streamline workflows, enhance user experience, and implement best practices for financial system operations.
• System Maintenance:
  • Assist with regular D365 updates and configuration changes, including testing and deployment of enhancements.
• End-User Support:
  • Respond to user inquiries, troubleshoot issues, and deliver training to promote effective use of D365 across departments.
• Vendor & Support Coordination:
  • Act as the primary liaison with the external technical support team. Manage work prioritization and ensure service-level agreement (SLA) compliance.
• Integration Oversight:
  • Partner with IT, ERP, and Security teams to manage and improve system integrations, ensuring seamless data flow and integrity.
• Reporting & Analytics:
  • Develop and maintain financial and operational reports, delivering actionable insights that inform strategic decisions.
• Documentation & Compliance:
  • Maintain comprehensive documentation of configurations, processes, and procedures, ensuring compliance with company policies and standards.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related discipline (Master’s or CPA is a plus but not required).
• Minimum of 10 years of experience in finance or accounting roles, with a strong understanding of end-to-end processes and systems integration.
• At least 4 years of hands-on experience configuring and managing D365 (Certification strongly preferred).
• Deep understanding of Procure-to-Pay (P2P) and Record-to-Report (R2R) processes.
• Solid grasp of financial and supply chain management principles.
• Familiarity with data integration tools and reporting systems.
• Excellent analytical and problem-solving skills with a practical approach to process improvement.
• Strong leadership and communication skills, with the ability to collaborate across teams and influence outcomes.
• Proven ability to manage multiple priorities in a dynamic, fast-paced environment.